Associate, Account Management (US Markets)

Mumbai, Maharashtra, India | Growth (United States) | Full-time | Partially remote

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Your Role:

The incumbent will play a fundamental role in building relationships and offering a high level of service to US SMB customers. They will possess outstanding quantitative, communications, and client leadership skills that will define, optimize and scale Drip’s US SMB business. 

  • The prime responsibility is to maintain C-levels and VP Finances relationships with SMEs to grow our business
  • Drive sales through existing customers. Deliver a % of overall revenue growth from allocated clients
  • Understand the competitive landscape to ensure we offer the best client experience
  • Grow revenue per customer on a quarter-to-quarter basis by getting more share of the wallet
  • Builds relationships with customers develops and executes a strategic plan to achieve targets and maintain very low customer churn

Our Checklist:

  • Aggressive sales or account management professional that has been a strong individual contributor and front-line sales/account manager
  • Able to thrive in a startup environment— move quickly, think strategically, and be superb at tactical execution
  • Proven track record to work cross-functionally with customer-facing and internal teams
  • Consistent proven track record in exceeding targets and taking ownership of the tasks you are assigned
  • You learn quickly, are comfortable with numbers, and have strong quantitative skills to use data to make insightful decisions
  • Experience selling to the US or global SMBs is a big plus
  • Native or bilingual English speaker with extremely strong written and verbal communication skills
  • Shift timing: 6pm to 3am