About Drip Capital

Drip Capital is a high-growth FinTech focused on the $5T global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted towards SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on technology, our vision is to eliminate the hassle of paperwork and bureaucracy and create a seamless borrowing experience for its customers.

Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator. We are a global company headquartered in Silicon Valley along with offices in India and Mexico.

Your Role:

• Take ownership of issues reported by customers, and internal teams and see problems through to resolution

• Research, diagnose, troubleshoot, and identify solutions to resolve technical issues

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams for further investigation or resolution.

• Document knowledge in the form of knowledge base tech notes and articles

• Collaborate with other team members or departments to resolve complex technical problems and ensure customer satisfaction.

• Perform root cause analysis of recurring issues and recommend improvements to prevent future problems.

• Stay up-to-date with product features, updates, and industry trends to deliver accurate and relevant support.

• Ensure high levels of customer satisfaction by resolving issues in a timely manner.

• Monitor open support cases, providing follow-up and status updates to customers where necessary.

Our Checklist:

• At least 1 year of experience in technical support, customer service, or a related field.

• BS degree in Information Technology, Computer Science or equivalent

• Knowledge of SQL

• Strong problem-solving skills

• Strong attention to detail and ability to follow instructions carefully.

• Excellent written and verbal communication skills

• Excellent communication and interpersonal skills.

• Ability to work effectively in a collaborative team environment.

• Ability to prioritize tasks and manage time efficiently.

• Basic understanding of software development life cycle and quality assurance concepts.

• The ability to program in one language is desirable